JMU Access Partnership
Disability Awareness Training
Aim
To build the knowledge and confidence of the participants when dealing with customers with disabilities.
Audience
Front-line customer facing staff and anyone whose role involves dealing with members of the public in any capacity. We also offer tailored disability awareness training for staff working in the air and rail industries - please contact us for further details.
Objectives
By the end of the workshop, delegates will be able to:
- Find out who their customers with disabilities are
- Build confidence about managing customers with disabilities
- Learn about disability etiquette and appropriate language
- Find out how people with disabilities access services.
- Identify potential barriers and possible solutions
- Gain a basic understanding of disability legislation.
Format
A one day or half-day workshop for a maximum of 16 participants. Highly participative, comprising presentations, question and answer sessions, discussions and practical case studies. Workshop notes and supplementary technical information will be issued.
CPD
A certificate of course completion will be issued for use in participants' Continuing Professional Development records.
Content
The workshop will cover:
- Introduction to disability legislation affecting customer service
- Disability numbers and demographics
- Disability etiquette and appropriate language
- How customers gain accesss to a service
- What you can do - potential barriers and possible solutions.
Dates and Venues
TBC
Cost
Open course: £225 per person, plus VAT for the day or £125 per person, plus VAT for a half-day
In-house course: £1200, plus VAT for the day or £650 plus VAT for half a day.
Alternative Arrangements
Number of participants. The course is designed for up to 16 participants to enable high levels of participation. A similar course can be run for larger numbers with consequently lower levels of participation.
Phone 020 7391 2002 or email to book this course.