JMU Access Partnership
Disability Awareness Training: One Day Workshop
Aim
To build the knowledge and confidence of the participants when dealing with customers with disabilities.
Audience
Front-line customer facing staff and anyone whose role involves dealing with members of the public in any capacity.
Objectives
By the end of the workshop, delegates will be able to:
- Find out who their customers with disabilities are
- Build confidence about managing customers with disabilities
- Learn about disability etiquette and appropriate language
- Find out how people with disabilities access services.
- Identify potential barriers and possible solutions
- Gain a basic understanding of disability legislation.
Format
A one day workshop for a maximum of 16 participants. Highly participative, comprising presentations, question and answer sessions, discussions and practical case studies. Workshop notes and supplementary technical information will be issued.
CPD
A certificate of course completion will be issued for use in participants' Continuing Professional Development records.
Content
The workshop will cover:
- Introduction to disability legislation affecting customer service
- Disability numbers and demographics
- Disability etiquette and appropriate language
- How customers gain accesss to a service
- What you can do - potential barriers and possible solutions.
Dates and Venues
TBC
Cost
Open course: £250 per person, plus VAT for the day or £125 per person, plus VAT for a half-day
In-house course: £1200, plus VAT for the day or £650 plus VAT for half a day.
Alternative Arrangements
Number of participants. The course is designed for up to 16 participants to enable high levels of participation. A similar course can be run for larger numbers with consequently lower levels of participation.
Workshop duration. A half day programme can be provided, shortening all elements, the level of detail and participation.
Phone 020 7391 2002 or email to book this course.